Welcome to YXY TRAVEL, a premium transportation and private tour company based in Melbourne, Australia, and Guangzhou, China. We are dedicated to providing seamless travel experiences for both business and leisure. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, including private car services and private tours.

By using our services, you agree to the practices described in this Privacy Policy. Please read it carefully to understand how we handle your personal data.

1. Information We Collect

We collect personal information to provide you with the best possible service. The types of personal information we collect may include:

  • Personal Information You Provide:
  1. Name, email address, phone number, and billing details (for bookings and transactions).
  2. Travel details such as pick-up/drop-off locations, travel dates, and destinations.
  3. Special requests related to your journey or tour preferences.
  • Information We Automatically Collect:
  1. Device information, IP addresses, browser type, and usage data related to your interaction with our website or mobile app.
  2. Location data, including information about your journey or when using our booking systems.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Our Services:
  1. To process and confirm bookings for private car services and tours.
  2. To customize and personalize travel itineraries according to your preferences.
  3. To ensure smooth and safe transportation, including airport transfers, corporate travel, event transportation, and intercity transfers.
  • For Communication:
  1. To send you booking confirmations, receipts, and updates on your services.
  2. To respond to your inquiries, requests, or complaints.
  3. To notify you about changes to your itinerary, or other service-related issues.
  • Marketing and Promotions (with your consent):
  1. To send promotional materials, special offers, or newsletters that may interest you. You can opt-out of these communications at any time.

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist in delivering our services, such as vehicle fleet management, tour guides, and payment processors.
  • Legal and Regulatory Compliance: We may disclose your personal data when required by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
  • Event and Tour Partners: When you book a private tour or event service, your information may be shared with local service providers (e.g., tour guides, event venues) to facilitate your travel experience.

4. Data Retention and Security

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we update or correct any inaccurate information.
  • Opt-out: You can opt-out of marketing communications by following the unsubscribe instructions provided in emails or contacting us directly.

To exercise your rights or if you have any questions about your personal information, please contact us using the details below.

6. International Data Transfers

As our operations are based in both Melbourne, Australia, and Guangzhou, China, your personal information may be transferred and processed across borders. We take appropriate steps to ensure that your data is handled securely and in accordance with applicable data protection laws.

7. Cookies

We use cookies to improve your experience on our website by helping you navigate more efficiently, personalizing content, and analyzing site traffic. Cookies are small data files stored on your device, which allow us to remember your preferences and activities during your visit. By using our website, you consent to our use of cookies. You can manage or disable cookies through your browser settings at any time, though some features may be affected.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns regarding our privacy practices or would like to exercise your rights regarding your personal information, please contact us:

  • Email: [email protected]
  • Phone: +61400821302
  • Address: 10 Mulsanne Lane, Bentleigh East, Victoria, 3165, Australia

Thank you for trusting YXY TRAVEL with your travel experiences. We are committed to ensuring your privacy and providing you with exceptional service.